Problem-solving and Decision-making Skills


24 & 25 October 2019: Emperors Palace: Convention Centre


Online Booking Form


Click here to download registration forms for 24 & 25 October 2019: Emperors Palace: Convention Centre



Day 1: Mastering the fundamentals of problem-solving


Module 1: Defining the theoretical fundamentals of problem-solving


Module 2: Best practice criteria and guidelines for effective problem-solving


Module 3: Differentiating between the types of problems

  • Structured

  • Unstructured


Module 4: Applying problem-solving tools and techniques

  • Fish-bone diagram

  • Mind-mapping

  • Brainstorming

  • Root cause Analysis (5-Why Analysis)

  • Force-field analysis

Module 5: Applying whole brain thinking (as a problem solving strategy)


Module 6: Applying the 6-step problem-solving process

  • Step 1: Identify and define the problem

  • Step 2: Analyze the problem

  • Step 3: Generate alternative solutions

  • Step 4: Select the most appropriate solution

  • Step 5: Implement the solution

  • Step 6: Evaluate the effectiveness of the solution


Day 2: Decision-making skills


Module 7: Defining Decision-making


Module 8: The value and relevance of decision-making


Module 9: Types of decisions:

  • Programmed

  • Non-programmed


Module 10: Conditions and criteria of effective/optimal decision-making

  • Certainty

  • Risk

  • Uncertainty


Module 11: Characteristics of effective decision-making


Module 12: Optimal decisions


Module 13: Differentiating between individual and group decision-making and techniques


Module 14: Decision-making styles:

  • Directive style

  • Analytical style

  • Conceptual style

  • Behavioural style


Module 15: Levels of decision-making authority

  • Accountability

  • Ethics

  • Governance



This training programme is unit standard-based and aligned and is an intermediate-advanced level (NQF level 5) problem-solving and decision-making skills development offering.  The programme effectively blends the theory and practice of rational problem-solving and decision-making with practical application tools and techniques. At the conclusion of this programme, learners will be capacitated to apply the whole brain thinking problem-solving and decision-making processes.

Practical, facilitated workshop


Who should attend?

Team leaders, supervisors and managers



  • R 5990 -00 (incl. Vat) per delegate

  • Price include course material, certificates and catering/ refreshments

  • Safe and secure parking

  • Gautrain: Complimentary shuttle to and from OR Tambo International Airport


For further information contact

Hanlie or Peraldo at telephone: (012) 661 3208

Email: or



Online Booking Form


Click here to download registration forms for 24 & 25 October 2019: Emperors Palace: Convention Centre








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